We want the sheet you receive to be the sheet you ordered. This policy covers what happens when it is not.
Manufacturing defects
If a product has a manufacturing defect — a lamination failure, a weaving fault, or material that does not meet the agreed GSM — tell us within seven days of delivery with photographs and the invoice number. Where the claim is upheld we will replace the goods or issue a credit.
Wrong supply
If we send the wrong size, grade or colour against a confirmed order, we will collect it and replace it at our cost.
What is not covered
Made-to-order sizes, printed sheets and cut lengths cannot be returned unless they are defective, because they cannot be resold. Damage caused by use outside the stated specification, by improper fixing, or by fire and chemical exposure beyond the rated resistance is also not covered.
How to raise a claim
Email tarpaulinindia@gmail.com or call +91 93125 72756 with your invoice number and photographs. We will respond within two working days.
